Some of the key benefits offered by our Customer Service Call Center Operation are as follows:

	Provides residents and businesses in construction zones with direct access to TCS personnel
	Allows for tracking and reporting of construction related service calls for our customers
	Direct dispatching of TCS crews to resolve construction related service complaints
	Analysis and reporting of construction service statistics for our customers
	Contentious Feedback and Cross Functional service improvement programs involving TCS Quality Control and Call Center Operations

At TCS we understand the disruption and exposure a large scale construction project can have in a community. We strive to be directly involved with our clients in communicating and informing affected customers and residences in project zones. Our Customer Service Call Center Operation is a key element in this. By establishing direct two-way contact with customers, residents and businesses in project zones, complaints are dealt with more efficiently and our construction procedures are fine tuned in progress to suit the specific needs of the communities we work in.